SystmOnline
How to book an appointment
You can request an appointment by:
- Completing an online form Via AccuRx
- Call us Monday to Friday, 8am to 6.30pm, 01273 770555
- Using the NHS App or logging in via the NHS App website
- Visit the practice and speak with a receptionist, Monday to Friday from 8am to 6.30pm
Non-urgent advice: Please Note
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable health professional to help you.
Our clinicians will try their best to address your concerns, but should you request a particular healthcare professional, you may have to wait for an available appointment.
However you choose to contact us we may offer you a consultation:
- By phone
- Face-to-face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
If you need help with your appointment, please tell us:
- If there’s a specific doctor, nurse or another health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs.
Cancel an Appointment
To Cancel your Appointment:
- Use your NHS App
- Using the GP online system – SystmOnline
- Phone us on 01273 770555, Monday to Friday from 8am to 6.30pm
- Reply CANCEL to your appointment reminder text message or doing via the NHS App
When we are closed
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need medical help when we are closed, call 111 or NHS 111 online. NHS 111 online is for people aged 5 and over, they will be able to advise on the care that you need. They can organise emergency services or an ambulance if needed. The NHS 111 is staffed by fully trained advisers supported by experienced nurses, pharmacists, and doctors. The NHS 111 service is available if you require urgent medical help, but it is not a life-threatening situation.
Call 111 if you need help for a child under 5.
If you need help with your appointment, tell us:
· if there’s a specific doctor, nurse or other health professional you would prefer to respond
· if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
· if you need an interpreter
· if you have any other access or communication needs
Home Visits
Home Visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, please phone the practice as soon and before 11am.
