Referrals

If your doctor or nurse want you to be seen urgently by a specialist ‘to rule out the possibility of cancer’

• you should be given a ‘2 Week Wait Form’  in your appointment which explains what happens next. 
• we will make a ‘2 Week Wait’ electronic referral direct the to the hospital within 1 working day. 
• the hospital should contact you within a few days. 

If you do not hear from the hospital about an appointment within two weeks please speak to the Secretaries at Charter Medical Centre: 

Telephone our Direct Dial Referral Line 01273 224867

If your Clinician told you they were referring you for a Routine referral:

Our Secretaries will send a Text, Email or Letter to you within 7 working days.

It will tell you where you have been referred, which speciality, and a Telephone Number to contact their Referrals Booking Team.  

You may also give you a Unique Booking Reference Number (UBRN) to quote. 

Most referrals are sent for processing to the University Hospitals Sussex Outpatient Booking Hub.   They will contact you. 

Their Telephone Number is: 0300 303 8360

Please check with them if an appointment has been booked for you – but please note the Significant delays at the moment. 

If you asked your Clinician for a referred to a different hospital (such as Worthing),  you may need to ring that hospital direct and ask for their Referrals Booking Team. 

If the hospital say that they did not receive a referral for you please speak to the Secretaries at Charter Medical Centre: 

Telephone our Direct Dial Referral Line 01273 224867

You can visit the visit the My Planned Care website. https://www.myplannedcare.nhs.uk/.  

This website supports people waiting for a hospital appointment, operation or treatment, and give advice and support while they wait. This includes access to average waiting times at the hospital and other useful advice and local services.

You can check the website of their allocated hospital for any information you may need before contacting the hospital or GP practice. Carers, friends, relatives and NHS teams can also see this information and, if needed, help guide people through the detail. The site is easy-to-use and updated weekly with other advice and information on how to manage pain, keeping healthy, looking after your mental health, accessing financial help and other local support services. The site can also help people to prepare for their appointment or operation, including practical suggestions about how to manage symptoms and help prevent these from getting worse.