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Click this link to Order Your Repeat Prescription using our New Web form - no account needed

You can use our Webform straight away - no password needed.

If you want the Webform to remember details for more than two people you can choose instant Registration.   This takes a few seconds - you just need an email address to manage your password. 

Once you are registered you can easily store requests for as many people as you like and see what you  ordered and when.


Click this link to Order Your Repeat Prescription via SystmOnline

To use this facility you need to collect Log-In details from reception.  SystmOnline lets you do much more than just order prescriptions.  Please read the patient information leaflets below and bring the listed documents to reception to create your SystmOnline account:

Online Records - Information Leaflet 
Identity documents
Online Request Form

If you update your telephone number please wait 24 hours before using the service


Order your Repeat Prescription via our 24 hour Automated Telephone System, Patient Partner

To use this facility you need to collect your PIN number from reception. You will also be able to book, check, change and cancel appointments. Please bring the listed documents to reception to create your Patient Partner account: 

Identity documents

If you update your registered telephone number you will need to wait 24 hours before using the service. 


Sign up for paperless prescriptions - we would like ALL our patients to sign up for the NHS Electronic Prescription Service (EPS)

Paper prescriptions are slow to process and difficult to track.  Please Use this form to Sign Up for the NHS EPS

Read this information first:  NHS Choices UK - about EPS      NHS EPS Patient Information Sheet

Find a pharmacy to nominate:   NHS Choices - find a pharmacy


Buy common medicines without a prescription

For short term conditions, Over the counter medicines will no longer be prescribed August 2018

The local CCG has decided that we can no longer prescribe some common medicines which you buy at your local pharmacy /shop / supermarket without a prescription.  This is quicker for you and frees up NHS resources for people with serious health problems.  Some of these medicines cost just a few pence. 

Examples of what can be purchased without a prescription are:

  • Allergy medicines
  • Simple pain killers like paracetamol and ibuprofen
  • Sore throat, coughs, colds and flu medications
  • Anti-diarrhoea medication
  • Rehydration salts
  • First aid kit including plasters and bandages
  • Thermometer

Brighton and Hove CCG - prescribing/self-care advice

Warning:  buying medicines online 

Medication sold by unregistered online pharmacies could be out date, diluted or fake.   For the UK Register of regulated Internet Pharmacies visit:  Pharmacy regulation - UK Register of internet pharmacies

For more information visit the NHS advice page: NHS.UK - Internet-Drugs


What is a Regular (repeat) and Custom (non-repeat) prescription?

Your Doctor will decide which medicines and appliances to class as Regular (repeat) items. 

Regular (repeat) items will be listed in all these places: 

  • on your SystmOnline online account 
  • on you Patient Partner 24 hour Automated telephone account
  • reception can print an up to date list for you

If an item you have had before is NOT listed then your Doctor has decided that it is a Custom (non repeat) item.  

Requests containing Custom items will take longer to process and may be refused.  If you have had a Custom item before, you can try ordering it online or on the webform using the 'Custom' box - remember to write the reason why you need it.  We will normally try to contact you if the item is refused. 


How do I order a Regular (repeat) Prescription?  

Please help your surgery - 4 options

SystmOnline Use the link at the top of this page. To use this facility you need to collect Log-In details from reception.  Bring these documents to reception to set up a SystmOnline account:

Online Records - Information Leaflet

Identity documents
Online Request Form

Webform  Use the link at the top of this page.   No password is needed.  If you want the form to remember details for more than two people you can choose instant registration.   

Patient Partner 24 hour Automated telephone system.  Use the link at the top of this page. To use this facility you need to collect your PIN number from reception.  Bring these documents to reception to set up a Patient Partner account:

Identity documents

If you update your telephone number please wait 24 hours before using the service

Telephone requests

Reception can only take requests over the telephone except for patients who have no access to the internet or email.  Please call between 9am and 6pm and press option 2 (reception), then option 3 (prescriptions). 

When you order your prescription you also need to decide how your prescription will get to your pharmacy to be dispensed. 


Help your surgery - Order your prescriptions in good time.  

  1. Re-Order your repeat medicine in good time - within 2 weeks maximum, 7 days minimum of the 'Due Date'.
  2. We will issue prescriptions for Repeat medications within 48 hours (excluding weekends and bank holiday).
    • For example, if your request contains only Regular (repeat) items and reaches us before 16:00 on Monday we aim to have your electronic prescription ready for your pharmacy to download by 16:00 on Wednesday.  
    • Requests which  reach our reception desk after 16.00 hours will begin processing the next working day.
  3. Medication ordered too soon, or at the wrong dose, may take longer and may be refused.
  4. Requests which include non regular Accute items may take longer and Accute items may be refused.
    • Allow additional time for your pharmacy to download / collect your prescription and dispense it.
      Remember your pharmacy may not have the items in stock and may have to order them

Help your surgery - nominate a pharmacy for your prescription to go to  

(Please note that Charter Pharmacy is independent from the surgery. Your prescription will not be passed to Charter Pharmacy unless you nominate them).

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Help your surgery - Sign up for the NHS Electronic Prescription Service (EPS)

  • Paper prescriptions are slow to process and hard to track. 
  • EPS is a faster more efficient paperless method - we send your prescription electronically direct to your nominated pharmacy.
  • Use this form to Sign Up for the NHS EPS

  • You only need to do this once. 
  • You do not need a computer to use EPS.
  • You can change your nominated pharmacy at any time. 
  • You can opt-out of the EPS at any time.
  • Click here for more information: eps-patient-information-sheet   or here:  NHS UK - about EPS
  • Find a pharmacy to nominate:    NHS Choices - find a pharmacy
  • Please also tell your Pharmacist and /or Dispensing Appliance Contractor that you will be using EPS. 
  • Remember to allow additional time for your pharmacy to download your prescription and dispense it, and to order items which they do not have in stock. 

Help your surgery - if you prefer paper prescriptions 

Please help us to reduce the queue at reception.  Nominate a pharmacy to collect your paper prescription for you.  Most local pharmacies collect from us every day.   Don't forget to tell your pharmacy too!

We no longer accept Stamped Self-addressed envelopes (SAE's) 

This is because prescriptions can now be sent electronically to the pharmacy of your choice.

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