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To use this facility you need to collect Log-In details from reception.  SystmOnline lets you do much more than just book appointments.  Please read the patient information leaflets below and bring the listed documents to reception to create your SystmOnline account:

Online Records - Information Leaflet 
Identity documents
Print this form:  Online Request Form
  • Book Doctors (GPs), Advanced Nurse Practitioners (ANPs) and selected Nursing Team appointments.
  • VERY IMPORTANT  please continue reading to find out WHO to see for WHAT type of problem
  • It is helpful if you write a very brief description of the reason for your appointment but please note that this will be visible to surgery staff and you can write 'private' if you prefer. 
  • To book an online Telephone Consultation please continue reading.
  • Please do not book appointments for 'Medicals', forms, letters etc - come to reception as you will need to pay cash in advance and wait 1 week for this 'non-NHS' private work.
  • For 'Sick Notes' please continue reading. 
  • Mobile phone App available.
  • FAQ section on the SystmOnline website

Please Help your Surgery:   Think  'do I really need an appointment?' - read this leaflet before you book an appointment  Help my GP leaflet


Book your appointments via our 24 hour Automated Telephone System, Patient Partner

Telephone 01273 770555 and choose Option 1

  • Follow the prompts using just the buttons on your phone - no need to speak to a receptionist
  • Book a Face to Face appointment straight away - no account needed 
  • Book Doctors (GPs), Advanced Nurse Practitioners (ANPs) and selected Nursing Team appointments.
  • VERY IMPORTANT  please continue reading to find out WHO to see for WHAT type of problem
  • Please do not book appointments for 'Medicals', forms, letters etc - come to reception as you will need to pay cash in advance and wait 1 week for this 'non-NHS' private work.
  • For 'Sick Notes' please continue reading. 

Please Help your Surgery:   Think  'do I really need an appointment?' - read this leaflet before you book an appointment  Help my GP leaflet

  • If you ALSO ask for a Patient Partner PIN you can check, change, cancel appointments and order Repeat Prescriptions.  Please bring the listed documents to reception to create your Patient Partner account: Identity documents
  • If you update your registered telephone number you will need to wait 24 hours before using the service. 

Speak to reception  

Telephone 01273 770555 and choose Option 2 for reception, followed by Option 2 for appointments

  • Monday to Friday
  • 08:00 to 18:00 (18:30 for urgent problems).
  • It is helpful if you tell reception a short reason for your appointment but you can say it is private if you prefer

Visit reception

  • Monday to Friday
  • 08:00 to 18:30 (20:00 on Tuesdays and Thursdays).

About Routine appointments with Doctors (GPs) and Advanced Nurse Practitioners (ANPs) - usually available within 1 to 3 working days

    • Can be booked up to 6 weeks in advance
    • Can be booked on SystmOnline, Patient Partner, or via Reception
    • Appointments available morning / lunchtime /  afternoon / evening
    • VERY IMPORTANT  please continue reading to find out WHO to see for WHAT type of problem
    • To book a Telephone Consultation please continue reading.
    • Please do not book appointments for 'Medicals', forms, letters etc - come to reception as you will need to pay cash in advance and wait 1 week for this 'non-NHS' private work.
    • For 'Sick Notes' please continue reading. 

Click here for the usual times that each GP and ANP works

Click here for the usual times that each GP and ANP works (from August 2018)

Please Help your Surgery:   Think  'do I really need an appointment?' - read this leaflet before you book an appointment  Help my GP leaflet


About Same Day appointments with Doctors (GPs) and Advanced Nurse Practitioners (ANPs) - if you think it might be too serious to wait for the next available routine appointment

  • Please only book Same Day appointments for problems which you think might be too serious to wait for a routine appointment in a day or two.  
  • Same Day appointments open for booking from midnight
  • Can be booked on SystmOnline, Patient Partner, or via Reception
  • Appointments usually available morning and afternoon
  • We advise you to book before 11am
  • To book a Telephone Consultation please continue reading.
  • VERY IMPORTANT  please continue reading to find out WHO to see for WHAT type of problem
  • If Same Day appointments are full you will be offered an appointment with a Doctor in a Sit and Wait clinic.  Patients in the Sit and Wait clinic will be seen in the order of clinical need so there may be a very long wait.

Please Help your Surgery:   Think  'do I really need an appointment?' - read this leaflet before you book an appointment  Help my GP leaflet


When to see an Advanced Nurse Practitioner (ANP)

  • ANP’s can diagnose, prescribe and refer and should be used as an alternative to a doctor.
  • ANPs are NOT part of our Practice Nursing team and must NOT be used for any of the routine Practice Nursing Team appointments listed in the Practice Nursing section below. 
  • To book a Telephone Consultation please continue reading.

ANP's cannot:

  • Issue Sick Notes
  • Treat pregnancy related problems
  • Treat mental / emotion health problems

in these cases please book an appointment with a Doctor


When to see a member of our Practice Nursing Team (not an Advanced Nurse Practitioner ANP)

  • Our Practice Nursing Team includes Practice Nurses, Healthcare Assistants and a Phlebotomist (for blood tests).
  • Click HERE for a list of appointment that should be booked with our Practice Nursing team
  • Some Practice Nursing Team appointments are available to book via Patient Partner or SystmOnline
  • For other Practice Nursing Team appointments it is essential to speak to reception staff.  This is because different nurse appointments have different requirements for staff qualifications and length of appointment, and have specific patient instructions.
  • Practice Nursing Team appointments are usually available to book up to 6 weeks in advance and are available at varied times of the day including from 08:10am, lunchtime and late evening.
  • You may also book a telephone appointment with a Practice Nurse, or you may leave a message for a Practice Nurse and ask that they call you back.

Annual Reviews of Long Term Conditions with our Practice Nursing Team or Clinical Pharmacist: 01273 224865

  • If you have one or more of the Long Term Conditions listed HERE you will be invited to book a single annual review* with a Practice Nurse or our Clinical Pharmacist near your birthday.
  • Please book your review by calling our review line between 10:00 and 16:00:
  • *for some kinds of Annual Review you will be asked to make an appointment with a Health Care Assistant or Phlebotomist before attending an appointment with a Practice Nurse or Clinical Pharmacist.

How to book a Telephone Consultation 

  • You can turn any appointment with a Doctor (GP) or Advanced Nurse Practitioner (ANP) into a Telephone Consultation if booked via reception or SystmOnline.   From October 2018 - GPs and ANPS will also have some appointments reserved for Telephone Appointments only.  
  • If booking via reception, say you want a Telephone Consultation and give the telephone number you want to be called back on.
  • If booking using SystmOnline write “PHONE” and YOUR TELEPHONE NUMBER next to the appointment.
  • If you are booking on behalf of somebody you care for please ALSO give your name, your role, and your Telephone number. 
  • Remember that telephone appointments may sometimes run late, just like face to face appointments.
  • Please only book single appointments– if you think you need longer please book via reception.
  • Please note that, if Same Day appointments are full and you are booked into the 'Sit and Wait' clinic with our Duty Doctor, your Telephone Appointment may not be listed at the correct time on your SystmOnline or Patient Partner account –  Duty Doctor Patients may be consulted in the order of clinical need so there may be a very long wait.

About Blood Test Appointments - available via Reception, SystmOnline and Patient Partner

Charter MedicalCentre Phlebotomy - Adults and Older children 

  • Blood tests for Adults at Charter MedicalCentre can be booked via our Automated 24/7 telephone system, via SystmOnline or via Reception.  Blood tests must be authorised by an NHS clinician.  For older children who can tolerate a blood test without local anaesthetic please speak to reception who may be able to book an appointment with a Practice Nurse.
  • For fasting Blood Tests eat nothing, and drink only water for 12 hours before your appointment. Continue to take your medication as normal.

Hove Polyclinic walk-in clinic - for over 16's only (must be ordered by Charter Medical Centre)

  • For blood tests ordered by Charter Medical Centre over 16's may also attend the walk-in Community Phlebotomy Service at Hove Polyclinic  (Telephone 01273 265588). You will need to take a copy of your Blood Test Referral Form, available from reception.  Please telephone the service for information before attending or click here:  Community Phlebotomy Service.  This service is  unable to take requests from consultants or any other hospital personnel.

Royal Sussex County Hospital - walk-in clinic - for over 16's only (if ordered by your NHS Hospital Consultant or other Hospital personnel)

  • For blood tests ordered by a consultant or hospital, over 16's can also visit the walk-in phlebotomy service at Royal Sussex County Hospital. Please telephone 01273 696955 for further information before attending. 

Royal Sussex County Hospital - walk-in clinic - for under 16's who need blood taken from the hand with a local anaesthetic 

  • Young children who need blood taking from the back of the hand after application of a local anaesthetic cream will need to attend the Royal Alexandra Children's Hospital (please call 01273 696955 for advice about how to access this service) - you will need a copy of your Blood Test Referral Form, available from reception if the test was ordered by Charter Medical Centre

When you arrive - Touch Screen Booking-In 

When you arrive for your appointment you do not need to queue at reception - just check yourself in using the Touch Screen on the wall opposite the reception desk. Please follow the on-screen instructions carefully. The system may sometimes direct you to a receptionist to avoid an error or if you are late.


Cancellations

Please let us know in good time if you cannot attend your appointment.  

You can cancel via

  • Text reply to our appointment reminders
  • Patient Partner (if you have a PIN)
  • SystmOnline
  • Reception

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