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Online Services

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up


Click the links below to open the Log-In page for your online account 'Systmonline'. 

Use the Help link on the SystmOnline log-in page if you are having difficulty. 

To create a new SystmOnline online account, or to upgrade your existing account to allow access to your Summary Care Record,  please read the patient information leaflets below and bring the listed documents to reception:

Online Records - Information Leaflet

Identity documents

Statement of Intent

Online Request Form

SystmOnline is designed and updated by SystmOne, within requirements set by NHS England.  The surgery has no control over the system design, and there is no alternative system.

Where the system allows us to do so, we add helpful information on the online pages within SystmOnline. Please read the information we provide carefully.

The 'About you' webforms on this page do not need a PIN.  The information you give will be held securely on the server of the website company.  The surgery will use the information where relevant to update your medical record but please note that the surgery will NOT update your email unless you present in person or update your email via your secure online account SystmOnline. 

Login to SystmOnline

Or use the link below to use our standard web form to order your prescription.

Order a repeat prescription

Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Summary Care RecordAccess your Summary Care Record

Contact Details

Charter Medical Centre

Contact Telephone

01273 770555
01273 224865
01273 224867
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