Violence And Aggression
The practice takes the issue of
violence and aggression seriously.
Violence and threatening behaviour
towards doctors, nurses, staff and
other patients will not be
tolerated.
Pleased be advised that persistent
and severe verbal abuse or any kind
of violent behaviour may result in
you being removed from this
practice.
Patient Information And
Confidentiality
We offer a confidential service to
all our patients. This means that we
do not discuss your problems with a
third party - even a close relative
- without your written consent.
Your medical records contain
important information about your
health and any treatment or care you
have received. They contain basic
details such as your address and
next of kin, contacts you have had
with health professionals, results
of investigations and relevant
information from other health
professionals or those who care for
you.
Your records are used to make sure
that any healthcare professional
involved in your care has accurate,
up-to-date information and that
there is a good basis for assessing
the type and quality of care you
receive.
You have the right to see your own
medical records. These rights are
set out under the Data Protection
Act 1998. If you want to see your
records, you should make a written
request to the practice manager,
Margot Redwood. You will be asked
for a fee which will range from £10
to £50 depending on the size of your
records and whether you want copies
made.
Please tell us if you move, go
abroad for more than three months or
change your name or any other
details. This will help us to keep
your medical records safe and up to
date.
Our Practice Commitment
The practice and all clinicians are
committed to providing the following
services to all patients, regardless
of their personal beliefs, sexual
orientation, lifestyle, cultural
backgrounds and socio-economic
status. We will treat all patients
equally and will respect their
dignity and integrity. All patients
will be treated confidentially.
We promise to:
- Offer you an
appointment the same day with a
doctor if you have a problem
that you feel is urgent.
- Make
authorised repeat prescriptions
available within two working
days if requested in writing by
10.OOam, Monday to Friday.
- We
will endeavour to:
• See you as close as possible
to your appointment time.
• Answer your telephone call
courteously within one minute.
• Give you the highest possible
standard of service.
To help us
to help you we ask that you:
- Inform us of
any good or bad aspects of our
service.
- Come along to
the surgery rather than request
a home visit.
- Cancel any
unwanted appointments in plenty
of time, allowing us to
reallocate the appointment to
another patient.
- Keep yourself
as healthy as possible by taking
advantage of the screening and
preventative services that we
have to offer.
Please note that patients who
continue to miss appointments
after receiving a warning from
the practice may be removed from
our list.
Freedom Of Information -
Publication Scheme
Following the Freedom of Information
Act 2000, the practice produces a
publication scheme. A publication
scheme is a guide to the 'classes'
of information the practice intends
to routinely make available.
This scheme is available from
reception. |
