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  CONTACT US  
 

Charter
Medical Centre
88 Davigdor Rd
Hove
East Sussex
BN3 1RF

Appointments:
770555

Enquiries:
204059

Emergencies
and Visits:
738070

Fax:
220883

 
 

 
 
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Violence And Aggression

The practice takes the issue of violence and aggression seriously. Violence and threatening behaviour towards doctors, nurses, staff and other patients will not be tolerated.

Pleased be advised that persistent and severe verbal abuse or any kind of violent behaviour may result in you being removed from this practice.

Patient Information And Confidentiality

We offer a confidential service to all our patients. This means that we do not discuss your problems with a third party - even a close relative - without your written consent.

Your medical records contain important information about your health and any treatment or care you have received. They contain basic details such as your address and next of kin, contacts you have had with health professionals, results of investigations and relevant information from other health professionals or those who care for you.

Your records are used to make sure that any healthcare professional involved in your care has accurate, up-to-date information and that there is a good basis for assessing the type and quality of care you receive.

You have the right to see your own medical records. These rights are set out under the Data Protection Act 1998. If you want to see your records, you should make a written request to the practice manager, Margot Redwood. You will be asked for a fee which will range from £10 to £50 depending on the size of your records and whether you want copies made.

Please tell us if you move, go abroad for more than three months or change your name or any other details. This will help us to keep your medical records safe and up to date.

Our Practice Commitment

The practice and all clinicians are committed to providing the following services to all patients, regardless of their personal beliefs, sexual orientation, lifestyle, cultural backgrounds and socio-economic status. We will treat all patients equally and will respect their dignity and integrity. All patients will be treated confidentially.

We promise to:
  • Offer you an appointment the same day with a doctor if you have a problem that you feel is urgent.
     
  • Make authorised repeat prescriptions available within two working days if requested in writing by 10.OOam, Monday to Friday.
     
  • We will endeavour to:

    • See you as close as possible to your appointment time.

    • Answer your telephone call courteously within one minute.

    • Give you the highest possible standard of service.

To help us to help you we ask that you:

  • Inform us of any good or bad aspects of our service.
     
  • Come along to the surgery rather than request a home visit.
     
  • Cancel any unwanted appointments in plenty of time, allowing us to reallocate the appointment to another patient.
     
  • Keep yourself as healthy as possible by taking advantage of the screening and preventative services that we have to offer.
    Please note that patients who continue to miss appointments after receiving a warning from the practice may be removed from our list.

Freedom Of Information - Publication Scheme

Following the Freedom of Information Act 2000, the practice produces a publication scheme. A publication scheme is a guide to the 'classes' of information the practice intends to routinely make available.  This scheme is available from reception.

 
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Copyright [2006-2008] Charter Medical Centre. Website design Internet-GP.