Display AREAS in the waiting room
We have a number of display areas in the waiting room where you can view posters and pick up leaflets.   The following topics are usually available:

Small changes, big difference
A display with a focus on health promotion, with leaflets on reducing the risk of disease, self checks and screening, smoking cessation advice, alcohol advice, eating well, losing weight, and keeping active.

Sexual health
Including information on our SWAY clinic for young people, The Big Screen do it yourself chlamydia testing, long acting reversible contraception (LARC), emergency contraception, details of the C Card scheme for free condoms, and sexually transmitted diseases,

Children's Area
We have posters with information about the local Children's Centre services

• We also have leaflets available in the lobby and waiting area including mental health support services, help for carers, the Patient, Advice and Liaison Service (PALS), immunisations for babies and teens, and many other relevant health and social services.
  
  Violence And Aggression
  
  The practice takes the issue of violence and aggression seriously. Violence and threatening behaviour towards doctors, nurses, staff and other patients will not be tolerated.
  
  Pleased be advised that persistent and severe verbal abuse or any kind of violent behaviour may result in you being removed from this practice.
  
  Patient Information And Confidentiality
  
  We offer a confidential service to all our patients. This means that we do not discuss your problems with a third party - even a close relative - without your written consent.
  
  Your medical records contain important information about your health and any treatment or care you have received. They contain basic details such as your address and next of kin, contacts you have had with health professionals, results of investigations and relevant information from other health professionals or those who care for you.
  
  Your records are used to make sure that any healthcare professional involved in your care has accurate, up-to-date information and that there is a good basis for assessing the type and quality of care you receive.
  
  You have the right to see your own medical records. These rights are set out under the Data Protection Act 1998. If you want to see your records, you should ask reception for an Access to Records form. You will be asked for Photographic ID and a fee which will range from £10 to £50 depending on the size of your records and whether you want copies made.
  
  Please tell us if you move, go abroad for more than three months or change your name or any other details. This will help us to keep your medical records safe and up to date.
  
  Our Practice Commitment
  
  The practice and all clinicians are committed to providing the following services to all patients, regardless of their personal beliefs, sexual orientation, lifestyle, cultural backgrounds and socio-economic status. We will treat all patients equally and will respect their dignity and integrity. All patients will be treated confidentially.

We promise to:

• Offer you an appointment the same day to speak to a doctor if you have a problem that you feel is urgent.
• Make authorised repeat prescriptions available within two full working days if requested in writing by 10.OOam, Monday to Friday.

We will endeavour to:

• See you as close as possible to your appointment time.
• Answer your telephone call courteously.
• Give you the highest possible standard of service. 
   

To help us to help you we ask that you:

• Inform us of any good or bad aspects of our service.
   
• Come along to the surgery rather than request a home visit.
   
• Cancel any unwanted appointments in plenty of time, allowing us to reallocate the appointment to another patient.  Please note that patients who continue to miss appointments after receiving a warning from the practice may be removed from our list.
   
• Keep yourself as healthy as possible by taking advantage of the screening and preventative services that we have to offer.